Visiting R.A.Glass Holywood – what’s changed?
As per the government’s instructions, we have reopened our practices for routine eyecare. We will operate differently now in order to comply with social distancing guidelines and protect our patients and staff from the risk of COVID-19. Please take a moment to read our new rules and guidelines, as detailed below.
- We are currently providing almost all of our services upon reopening and will be prioritising patients in order of need.
- If you have an underlying condition which can affect your eyes like diabetes or glaucoma, please do call us to discuss your eye health.
- To effectively comply with social distancing guidelines and protect both patients and staff from the risk of infection with COVID-19, we will only permit a limited people to enter the practice at any one time.
Planning your visit
- We will be seeing patients on an appointment only basis. Please call us first or contact us online to book a time slot.
- Before your appointment, one of our staff will contact you for a pre-assessment. During this call, they will ask you a series of questions to check if you are currently experiencing any symptoms of COVID-19. If you are, we will be unable to see you in person and will ask you to reschedule your appointment after your symptoms have gone. If you are not exhibiting symptoms, our optometrist will explain exactly what you can expect when you come in to see us.
Visiting our practice
- It is essential for us to carry out stringent sanitisation procedures and social distancing measures while you are inside the practice, so please allow extra time than usual for your appointment. A member of our team will advise you how much time you will need to allocate, depending on the nature of your visit.
- As appointment times will be longer than usual, we ask that you please arrive on time. If you are driving, please allow ample time for parking. Any delay will have a knock-on effect on the remaining patient appointments scheduled for that day.
- We ask that you do not bring along children or other family members or friends with you if they are not being seen by us. This will help us to maintain social distancing.
- If you are wearing disposable gloves when you enter the practice, you will need to remove and discard them in the bin provided. This will help reduce the risk of infection with COVID-19. We will provide new PPE if needed.
- We’ll then ask you to clean your hands using the hand sanitiser provided. You will be advised to sanitise your hands during your appointment if deemed necessary, and once again after your check-up is complete. Our optometrist will follow the same procedure, sanitising their hands before and after every patient appointment, and they will additionally disinfect any equipment that has been used and any surfaces that have been touched by patients.
- We will endeavour to see you as soon as you arrive, however, if there is a short wait, please sit in the designated waiting area where we have spaced out chairs at a safe distance from each other.
- If you wear glasses, they will be sanitised before our staff check your prescription and hand them back to you.
- Protective shields will be in place around the practice to reduce the risk of transmitting infection between staff and patients.
- Common surfaces, such as door handles, chairs and card machines will be regularly disinfected by staff throughout the day.
- All staff in the practice will be wearing face masks and/or face shields. Your optometrist will be wearing full PPE and will keep these on at all times during your appointment.
- You will notice that additional protective cough shields will also be in place in the examination room between yourself and our optician.
- We are still carrying out telephone triage calls for anyone who is unable to come in practice for an appointment.
Trying and buying glasses in-practice
- Our staff will disinfect all frames in practice at the beginning and end of each day.
- Please do not touch any of the frames on display unless accompanied by a member of staff.
- Any frames you select to try on will be disinfected first. After you have tried them on, the frames will be disinfected again.
- Once you have selected and purchased your frames, we will contact you to let you know when your glasses are ready. You can then book in a time to collect them in practice or arrange to have them delivered to your doorstep.
- Please be aware that the turnaround time for making up new prescription glasses may be longer than usual.
If you have questions about any of the above guidelines, please do call us on
Thank you for your understanding,
The R.A.Glass Holywood team.